Closrix ("we", "our", or "us") respects your privacy. This Privacy Policy explains what information we collect when you use closrix.com and the Closrix application (the "Service"), how we use it, and the choices you have.
1. Information we collect
Account information
When you create an account we collect your name, email address, business name, and authentication credentials.
Conversation data
When you connect a messaging account (such as Instagram), we process the message content, sender identifiers, timestamps, and metadata necessary to generate replies and book consults.
Usage data
We collect log data such as IP address, browser type, pages visited, and actions taken in the Service to operate and improve the product.
2. How we use information
- To provide, maintain, and improve the Service.
- To train your private AI closer on your offer, voice, and pricing.
- To send transactional emails such as verification, billing, and security alerts.
- To detect, prevent, and respond to fraud, abuse, or security incidents.
- To comply with legal obligations.
3. Sharing
We do not sell your personal information. We share data only with sub-processors who help us run the Service (such as hosting, email delivery, and payment processing) under written confidentiality and data-protection terms, or when required by law.
4. Data retention
We retain account and conversation data for as long as your account is active or as needed to provide the Service. You can request deletion at any time by emailing us.
5. Security
We use encryption in transit and at rest, role-based access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work to protect your information using commercially reasonable measures.
6. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.
7. Children
The Service is not directed to children under 16, and we do not knowingly collect their data.
8. Changes
We may update this Privacy Policy from time to time. We will post the new version here and update the "Last updated" date above.
9. Contact
Questions? Email support@closrix.com.